At Nuni Shopify Online Marketplace, customer satisfaction is important to us. Because our platform hosts multiple independent vendors, return and refund policies may vary slightly by seller. This policy outlines the general guidelines applicable to purchases made through our marketplace.
Most items may be returned within 30 days of delivery if they meet the following conditions:
Items returned without authorization or outside the return window may not be eligible for a refund.
For health, safety, and hygiene reasons, the following items generally cannot be returned:
Individual vendors may specify additional non-returnable products on their product pages.
If you receive a product that is damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
We will work with the vendor to resolve the matter through a replacement, exchange, or refund where appropriate.
Once your returned item has been received and inspected by the vendor, you will be notified regarding the status of your refund request.
If approved:
In certain situations, only a partial refund may be granted, including:
If your refund has been approved but has not yet appeared in your account:
Unless otherwise stated by the vendor, clearance, sale, promotional, or discounted items may not be eligible for refunds.
Please review the product listing carefully before making a purchase.
Exchanges are available for eligible products that arrive:
Exchange availability depends on vendor inventory and product availability.
If an exchange is not possible, a refund may be issued instead.
If a product was purchased as a gift and shipped directly to the recipient, store credit or an exchange may be offered where applicable.
Gift-related return requests may require verification of the original order.
Unless the return is due to a vendor error, defective merchandise, or incorrect shipment:
Nuni Shopify and its vendors cannot guarantee receipt of returned items sent without tracking.
As a multi-vendor marketplace, some sellers may have specific return and refund requirements.
Customers are encouraged to review the vendor’s return policy displayed on the product page before completing a purchase.
Where vendor policies differ, the vendor-specific policy will apply.
If you have questions regarding a return, refund, exchange, or order issue, our support team is here to help.
Nuni Shopify Online Marketplace
We appreciate your trust in Nuni Shopify and strive to provide a safe, transparent, and reliable marketplace experience for every customer.
